Last updated: February 26, 2025
At CleverHelp (cleverhelp.shop), we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website. We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
When you visit CleverHelp, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
When you attempt to make a purchase or sign up for our newsletter, we collect specific information from you, including your name, email address, and billing information. Since we use LemonSqueezy as our merchant of record, your payment details (such as credit card numbers) are processed directly by them and are not stored on our servers.
2. How We Use Your Information
We use the information we collect to fulfill any orders placed through the site, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services when in line with the preferences you have shared with us.
For email marketing, we use ConvertKit to send updates, digital products, and promotional offers. You can opt-out of these communications at any time by clicking the “unsubscribe” link at the bottom of our emails.
3. Cookies and Tracking Technologies
CleverHelp is built on WordPress and uses cookies to enhance your browsing experience. Cookies are small data files that are placed on your device or computer. We use cookies to remember your preferences, analyze site traffic, and ensure the functionality of our shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of our site may not function properly without them.
4. Third-Party Service Providers
We share your Personal Information with third parties to help us use your Personal Information, as described above. Specifically:
LemonSqueezy: Our merchant of record for processing payments and delivering digital products. They handle your billing information securely.
ConvertKit: Used for our email marketing and newsletter distribution.
Google Analytics: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Pinterest: We use Pinterest for marketing and tracking the effectiveness of our advertising campaigns through the Pinterest Tag.
5. Your Rights (GDPR)
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, please note that your information will be transferred outside of Europe, including to Colombia and the United States.
6. Data Retention
When you place an order through the site or sign up for our newsletter, we will maintain your Information for our records unless and until you ask us to delete this information. We retain data only for as long as necessary to provide our services and comply with legal obligations.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this page will reflect the most recent revisions.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@cleverhelp.shop.